It is important to us that you be pleased with the carpets you purchase, and so we offer a 90-day money-back guarantee for any purchase you make in our Montreal, Quebec store or online. If, for any reason, you are not 100% satisfied, simply return your order within 90 day of purchase for a full refund or exchange provided it is in the same condition as it was when it was bought.
Considering the fact that in our showroom there are over 3,500 rugs to choose from, sometimes it is not so obvious which carpet to choose. If you are unsure of which rug to purchase, you are welcome to book an appointment with us for an in-home consultation. From Monday to Friday, we offer you a free on site consultation at your home between 8:30 am and 9:30 am or between 6:00 pm and 8:00 pm.
In addition to consultation services, many of our clients also use our in-home trial service to see how the rugs fit with their home decor. You are also welcome to do so provided a deposit is made.